Missed-Call Text-Back for Local Businesses
Missed-call text-back automatically sends a text to anyone whose call you don't answer, usually within 30 seconds. It works because 86% of people who reach a voicemail hang up without leaving a message — a text gets a reply from people who would otherwise have moved on to the next business.
How does missed-call text-back work?
When a call to your business goes unanswered — busy, no answer, or after hours — the system sends a text from your business number within about 30 seconds. It reads like a person wrote it: an apology for missing them and a question about what they need. When they reply, that reply lands in one inbox you can answer from your phone, and the whole conversation is saved against their contact record.
Why does texting work better than calling back later?
Speed is the whole thing. Industry response-time data shows conversion drops roughly 80% once a lead has waited five minutes, and over 90% of leads are effectively lost after thirty. A text inside thirty seconds reaches the customer while they're still sitting with the problem, before they've dialled anyone else.
Will it text people at two in the morning?
No. There's a business-hours guard on outbound messages so nothing sends overnight. An after-hours call gets picked up first thing, and if you're on the Answer + Voice tier the voice system handles the call itself instead.
What does it cost?
Missed-call text-back is included in the Answer tier at $297 a month with a $500 setup. Text usage runs on top at roughly $0.008 per message segment — for most businesses that's $40 to $100 a month, and it's stated in the agreement rather than discovered on an invoice.
The first audit is free. We call your line three times at three different hours and send you one page on what actually happened. No pitch in it.
Run my audit →